Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Order Process

Once you place an order, we work rather quickly. We will keep you updated on where your order is, from the time you submit it up until it is delivered to you.

  • You submit an order through our website.
  • You pick your products and pay for your order via the website.
  • Once we've received the payments we pack and send your order.
  • You receive your order in the mail.

If a product ordered is momentarily out of stock, we will let you know and work out the best solution for your needs.

Where can we deliver the package to?

We provide Afghanistan,Aland lslands,Albania,Algeria,American Samoa,Andorra,Angola,Anguilla,Antarctica,Antigua and Barbuda,Argentina,Armenia,Aruba,Ascension Island,Australia,Austria,Azerbaijan,Bahamas,Bahrain,Bangladesh,Barbados,Belarus,Belgium,Belize,Benin,Bermuda,Bhutan,Bolivia,Bonaire, Sint Eustatius and Saba,Bosnia and Herzegovina,Botswana,Bouvet Island,Brazil,British Indian Ocean Territory,Brunei,Bulgaria,Burkina Faso,Burundi,Cambodia,Cameroon,Canada,Cape Verde,Cayman Islands,Central African Republic,Chad,Chile,China,Christmas Island,Cocos(Keeling)Islands,Colombia,Comoros,Congo,Congo(DRC),Cook Islands,Costa Rica,Cote d'Ivoire,Croatia,Cuba,Curaçao,Cyprus,Czech Republic,Denmark,Djibouti,Dominica,Dominican Republic,Ecuador,Egypt,El Salvador,Equatorial Guinea,Eritrea,Estonia,Ethiopia,Falkland Islands,Faroe Islands,Fiji Islands,Finland,France,French Guiana,French Polynesia,French Southern and Antarctic Lands,Gabon,Gambia,Georgia,Germany,Ghana,Gibraltar,Greece,Greenland,Grenada,Guadeloupe,Guam,Guatemala,Guernsey,Guinea,Guinea-Bissau,Guyana,Haiti,Heard Island and McDonald Islands,Honduras,Hong Kong,China,Hungary,Iceland,India,Indonesia,Iran,Iraq,Ireland,Isle of Man,Israel,Italy,Jamaica,Japan,Jersey,Jordan,Kazakhstan,Kenya,Kiribati,Korea,Kosovo,Kuwait,Kyrgyzstan,Laos,Latvia,Lebanon,Lesotho,Liberia,Libya,Liechtenstein,Lithuania,Luxembourg,Macao,China,Macedonia,Former Yugoslav Republic of,Madagascar,Malawi,Malaysia,Maldives,Mali,Malta,Marshall Islands,Martinique,Mauritania,Mauritius,Mayotte,Mexico,Micronesia,Moldova,Monaco,Mongolia,Montenegro,Montserrat,Morocco,Mozambique,Myanmar,Namibia,Nauru,Nepal,Netherlands,Netherlands Antilles,New Caledonia,New Zealand,Nicaragua,Niger,Nigeria,Niue,Norfolk Island,North Korea,Northern Mariana Islands,Norway,Oman,Pakistan,Palau,Palestinian Authority,Panama,Papua New Guinea,Paraguay,Peru,Philippines,Pitcairn Islands,Poland,Portugal,Puerto Rico,Qatar,Reunion,Romania,Russia,Rwanda,Samoa,San Marino,Sao Tome and Principe,Saudi Arabia,Senegal,Serbia,Seychelles,Sierra Leone,Singapore,Sint Maarten,Slovakia,Slovenia,Solomon Islands,Somalia,South Africa,South Georgia and South Sandwich Islands,South Sudan,Spain,Sri Lanka,St. Martin (French part),St.Helena,St.Kitts and Nevis,St.Lucia,St.Pierre and Miquelon,St.Vincent and the Grenadines,Sudan,Suriname,Svalbard and Jan Mayen,Swaziland,Sweden,Switzerland,Syria,Taiwan,China,Tajikistan,Tanzania,Thailand,Timor-Leste,Togo,Tokelau,Tonga,Trinidad and Tobago,Tristan da Cunha,Tunisia,Turkey,Turkmenistan,Turks and Caicos Islands,Tuvalu,Uganda,Ukraine,United Arab Emirates,United Kingdom,United States,United States Minor Outlying Islands,Uruguay,Uzbekistan,Vanuatu,Vatican City,Venezuela,Vietnam,Virgin Islands,Virgin Islands,British,Wallis and Futuna,Western Sahara,Yemen,Zambia,Zimbabwe shipping.

What are the shipping times ?

On average, merchandise is produced and shipped from our facility 1-3 business days after purchase. Shipping/transit times apply (8~12 business days for standard shipping and 5~8 business days for expedited shipping).

Shipping times are only estimates and unfortunately, cannot be guaranteed.

*Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase.

All Delivery Times Highly Depend On:
  • your location - the further you are from our warehouse , the longer it may take to receive your parcel
  • any other circumstances that may affect delivery times such as a pandemic, natural disasters etc.
Where can I find the tracking information for my order?

All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. In addition, you can also check the status of your order by filling in your order number and email address or phone number. Click here

If it has been more than 48 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at hello@3dpen.com.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.